Naturel-le Silk eye masks are made and crafted with 100% Charmeuse Mulberry Silk.
A completely natural and hypoallergenic silk eye masks designed by our team of experts that does wonders for your hair, skin and overall health while you sleep
- Gentle to ALL skin types!
All our silk eye masks are eco-friendly.
Fabric: 100% 22-Momme 6A Grade Mulberry Silk
Color: Champagne Crystals
Certification: Safe, eco-friendly and non-toxic
Care: Machine Washable
Includes Naturel-le carrying case for traveling.
If your product is defective or doesn't work properly, let us know and we'll send you a replacement one.
Due to Covid-19 we are experiencing longer shipping, we do apologize about that but this is something out of anyone hands, In case you want to cancel your order while your order in transit, we can only provide you store credit and you need to return the item(s) when you received it.
We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.
CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be cancelled.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Based on your location we calculate the shipping at checkout time
- Free Shipping for Orders Over $90
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 3 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Shipping via Canada Post with Tracking.
Average transit time:
Canada: 5 - 7 Business Days
USA: 7 - 10 Business Days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. we are not able to cancel the order which is already shipped. please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)